Software, Browser, Terminal & System issues
Guides for all system related queries and issues
By Katie1 author35 articles
Advance terminal connection dateGuide if you see an error during generation related to the TA unit connection date, and learn how to identify and resolve the issue
The terminal is showing no space leftGuide if the terminal is showing no space left
Broken terminal or parts replacementGuide if the terminal is broken or parts need replacing.
Fob not recognised on the terminalGuide on CareBlox fob not recognised on terminal
Reset a terminalGuide to reset a terminal when a terminal is not responsive.
Terminal is showing a load graphics errorGuide if your terminal is showing a load graphics error.
Reset a TA terminal’s flagsGuide to reset a TA terminals flags
Adjusting terminal date and timeGuide to adjusting terminal date and time.
Configure the terminal for a new homeGuide to configure terminal to a new home
Terminal is powering off without interventionUse this guide to understand why a CareBlox terminal may be shutting down and what to check if it powers off during the day.
The terminal has crashedGuide for when the terminal has crashed
Terminal runtime errorGuide if you receive a terminal runtime error.
Terminal will not startUse this guide when terminal will not start.
Terminal displaying UEFI BIOSGuide walks you through how to safely exit the BIOS using a USB keyboard and restart the terminal
Terminal stuck on “checking swipe data”Guide for when terminal is stuck on 'checking swipe data'
Terminal crashing on swipeGuide to terminal crashing on swipe
Touch screen not workingThis guide covers the most common troubleshooting steps if your CareBlox T&A terminal is not responding to touch correctly.
Terminal says it is online but CareBlox shows it offlineGuide if the terminal says it is online but Careblox says it is not.
Terminal error Cannot Clock You On/OffGuide to resolve clocking in or out errors
Fob reader not being picked up after wifi reset or a unit restart.Guide if a terminal does not recognise the reader after a Wi‑Fi reset
Set Up Employee PIN ClockingGuide to set up an employee to clock in using a PIN code instead of a fob, and how the employee can use the PIN on the terminal.
Agencies are not showing on the terminalGuide if agencies are not showing on the terminal
Night shift isn't showing during payrollGuide for when Night shift isn't showing during payroll
Installing RealVNC software onto the terminalsTo Installing RealVNC software onto the terminals
Connect a terminal to WiFiTo connect a CareBlox terminal to a Wi‑Fi network
Retrieving photos from TA machineTo request copies of employee clock in and clock out photos
Sage Tier version 32.01Guide for the updated version of Sage Tier
Internet Explorer option missing in EdgeGuide to enable the Internet Explorer option in Microsoft Edge if it is no longer visible.
CareBlox not working after Windows updateGuide to fix CareBlox issues caused by Windows updates by adding the site to Trusted Sites in Internet Explorer.
Report not loading or timing outGuide for why a report may not load in CareBlox and what to do if the issue continues.
Unable to print documents in CareBloxGuide to fix printing issues in CareBlox by using Microsoft Edge with Internet Explorer mode enabled.
Warning message when using CareBlox in EdgeGuide you see a warning message when using CareBlox in Microsoft Edge and what it means.
Add CareBlox to Trusted SitesGuide how to add CareBlox to your Trusted Sites to ensure all features work correctly.
CareBlox URLCareBlox URL looks like and what to do if you cannot access it.
Backup files not received via FTPGuide what to do if you have not received your expected backup files via FTP.