Software, Browser, Terminal & System issues
Guides for all system related queries and issues
By Katie1 author35 articles
- Advance terminal connection dateGuide if you see an error during generation related to the TA unit connection date, and learn how to identify and resolve the issue
- The terminal is showing no space leftGuide if the terminal is showing no space left
- Broken terminal or parts replacementGuide if the terminal is broken or parts need replacing.
- Fob not recognised on the terminalGuide on CareBlox fob not recognised on terminal
- Reset a terminalGuide to reset a terminal when a terminal is not responsive.
- Terminal is showing a load graphics errorGuide if your terminal is showing a load graphics error.
- Reset a TA terminal’s flagsGuide to reset a TA terminals flags
- Adjusting terminal date and timeGuide to adjusting terminal date and time.
- Configure the terminal for a new homeGuide to configure terminal to a new home
- Terminal is powering off without interventionUse this guide to understand why a CareBlox terminal may be shutting down and what to check if it powers off during the day.
- The terminal has crashedGuide for when the terminal has crashed
- Terminal runtime errorGuide if you receive a terminal runtime error.
- Terminal will not startUse this guide when terminal will not start.
- Terminal displaying UEFI BIOSGuide walks you through how to safely exit the BIOS using a USB keyboard and restart the terminal
- Terminal stuck on “checking swipe data”Guide for when terminal is stuck on 'checking swipe data'
- Terminal crashing on swipeGuide to terminal crashing on swipe
- Touch screen not workingThis guide covers the most common troubleshooting steps if your CareBlox T&A terminal is not responding to touch correctly.
- Terminal says it is online but CareBlox shows it offlineGuide if the terminal says it is online but Careblox says it is not.
- Terminal error Cannot Clock You On/OffGuide to resolve clocking in or out errors
- Fob reader not being picked up after wifi reset or a unit restart.Guide if a terminal does not recognise the reader after a Wi‑Fi reset
- Set Up Employee PIN ClockingGuide to set up an employee to clock in using a PIN code instead of a fob, and how the employee can use the PIN on the terminal.
- Agencies are not showing on the terminalGuide if agencies are not showing on the terminal
- Night shift isn't showing during payrollGuide for when Night shift isn't showing during payroll
- Installing RealVNC software onto the terminalsTo Installing RealVNC software onto the terminals
- Connect a terminal to WiFiTo connect a CareBlox terminal to a Wi‑Fi network
- Retrieving photos from TA machineTo request copies of employee clock in and clock out photos
- Sage Tier version 32.01Guide for the updated version of Sage Tier
- Internet Explorer option missing in EdgeGuide to enable the Internet Explorer option in Microsoft Edge if it is no longer visible.
- CareBlox not working after Windows updateGuide to fix CareBlox issues caused by Windows updates by adding the site to Trusted Sites in Internet Explorer.
- Report not loading or timing outGuide for why a report may not load in CareBlox and what to do if the issue continues.
- Unable to print documents in CareBloxGuide to fix printing issues in CareBlox by using Microsoft Edge with Internet Explorer mode enabled.
- Warning message when using CareBlox in EdgeGuide you see a warning message when using CareBlox in Microsoft Edge and what it means.
- Add CareBlox to Trusted SitesGuide how to add CareBlox to your Trusted Sites to ensure all features work correctly.
- CareBlox URLCareBlox URL looks like and what to do if you cannot access it.
- Backup files not received via FTPGuide what to do if you have not received your expected backup files via FTP.