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If you are expecting backup files via FTP and they have not arrived, this may indicate a connection or transfer issue. This article explains how to report the problem and what information to provide.

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If you have not received your backup files, please use our <a href="https://help-careblox.theaccessgroup.com/en/articles/15104859-contact-support-via-the-myaccess-portal">Access Digital Assistant</a> to get support.

Include the following information, if available:

Any connection logs or error logs related to the FTP transfer

- The name of the missing file
- Any connection logs or error logs related to the FTP transfer

Providing this information will help us investigate the issue more quickly.

Guide what to do if you have not received your expected backup files via FTP.

Backup files not received via FTP

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Backup files not received via FTP

What to do if files are missing