If you’re unable to print documents in CareBlox, this is usually because the browser is not set up correctly. CareBlox requires Microsoft Edge running in Internet Explorer (IE) mode to support printing.
What to check
To print documents successfully, make sure you are using:
Microsoft Edge
Internet Explorer (IE) mode enabled
When these are set up correctly, printing should work as expected.
Enable Internet Explorer mode
If IE mode is not enabled, follow the setup guide to turn it on in Microsoft Edge.
📌Note: See Use CareBlox in Microsoft Edge (Internet Explorer mode) for step‑by‑step instructions on how to enable this setting.
Still having issues?
If you are using Edge with IE mode enabled and still cannot print, please use our Access Digital Assistant to get support so we can investigate further.