If a report does not load or fails to run in CareBlox, this is often due to the server being busy at the time. This can happen when multiple reports are being processed at once. This article explains what to try and how to report the issue if it continues.
What to try first
Before raising a support case, try the following:
Run the report again at a different time of day, ideally during quieter periods
Check your report filters and settings to ensure they are correct
Allow the report time to load and avoid refreshing while it is running
In many cases, the report will load successfully on a retry.
Still not working?
If the report continues to fail, please use our Access Digital Assistant to get support and reference the title of this article.
Include the following details:
The name of the report
The report configuration (e.g. date range, roles, filters)
The time of day you attempted to run the report
Providing this information helps us investigate and resolve the issue more quickly.