If your terminal has frozen or crashed, try restarting it using the steps below based on the terminal type.
Legacy terminal (older model)
Press the large button on the top‑right or bottom‑right of the unit.
Wait for the terminal to shut down completely.
Press the same button again to turn it back on.
Wait for Windows and CareBlox to load.
Current terminal (newer model)
Restart the terminal
Press and hold the bottom‑right button for 3 seconds.
Swipe down when prompted to shut down.
Wait for the terminal to power off fully.
Press the same button again to restart.
Wait for Windows and CareBlox to load.
Reset the terminal
Unlock and open the terminal case.
Remove the tablet from the case.
Press and hold the power button for 20 seconds.
Release the button when the Linx logo appears.
Wait for Windows and CareBlox to load.
Place the tablet back into the case and lock it.
Still crashing?
If the terminal crashes again after restarting, please use our Access Digital Assistant to get support and reference the title of this article. Include:
The home name
What you were doing when the terminal crashed