Access Care Rostering

If your terminal does not detect the reader after a Wi‑Fi reset, Please use our <a href="https://help-careblox.theaccessgroup.com/en/articles/15104859-contact-support-via-the-myaccess-portal">Access Digital Assistant</a> to get support.

Be sure to include the <b>name of the home where the terminal is located</b>.

Guide if a terminal does not recognise the reader after a Wi‑Fi reset

Fob reader not being picked up after wifi reset or a unit restart.

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