Payroll (Generating, Confirming, Rates, Issues)
All payroll‑related tasks and errors.
By Katie1 author22 articles
Unconfirming payrollGuide to unconfirm payroll.
Un-exporting payrollGuide for what happens once a payroll has been approved and exported, including why changes can no longer be made
Weekly payroll process guideGuide for the weekly payroll process
Confirm payrollGuide to confirming payroll
Payroll period is still showing as openGuide if the payroll period is showing previous weeks
Payroll confirmation error: payroll not generatedGuide to payroll confirmation error
Payroll export email not receivedGuide for when payroll export email is not recieved
Missing rate message on payrollErrors appear in payroll when an employee is missing a required pay rate, has an incorrect absence type or role, or is linked to a deleted role.
TA record error showing when generating payrollThe TA Record error occurs when Time & Attendance or absence records are incomplete or unconfirmed for a payroll period.
Rate uplift not appliedGuide to view the current pay rate uplift configuration in CareBlox and outlines when pay rates will automatically update at the end of a pay cycle.
Rate uplift/increase tool user guideGuide to use the Rate Uplift / Increase tool in CareBlox
Adding rate enhancement rules to rolesGuide to add rate enhancement rules to roles.
Checking the settings for rate enhancement rulesGuide for checking the settings for rate enhancement rules.
A night shift isn’t showing during payrollGuide for when a night shift is not showing.
Overtime is not calculatingGuide if the overtime is not calculating.
Incompatible browser message on loginGuide for which internet browsers CareBlox supports and how to access the system using Internet Explorer or Microsoft Edge in Internet Explorer compatibility mode.
The incorrect rate showing for an employeeThis article helps troubleshoot incorrect pay rates in payroll by explaining common causes, how to re‑generate payroll, how to check and correct default rates on employee records.
Amend an employee rateGuide to update an employee’s pay rate in CareBlox, including selecting the correct role, editing the rate value, and applying changes to any un‑exported payroll periods.
Sage Tier issues & compatibilityGuide to update Sage Payroll or Sage Accounts, explains the importance of waiting for a compatible Sage Tier release, and shows where to find update announcements and installation guidance.
Install sage tierGuide to Install sage tier
Amend or change Sage Payroll or Safe Accounts pathGuide to amend or change sage payroll or safe accounts path.
Sage Tier error messagesGuide when error messages are appearing on Sage Tier