If an employee’s pay rate looks incorrect, check the following:
Things to Check First
Employee record: Compare the rate in payroll with the rate on the employee’s record. The rate may have been updated.
Role used: The employee may have clocked in under a secondary role, which has a different rate.
Payroll not re‑generated: The rate may already be fixed, but payroll needs regenerating.
To re‑generate payroll:
Open the Payroll module
Click Payroll
Select Enter Payroll
Click Continue
Click Generate Payroll
Incorrect Default Rate
If a shift is showing the wrong rate type (for example, Sickness instead of Basic), the default rate for the role may be set incorrectly.
To check the current default rate:
Open the Payroll module
Click Employees
Open the employee record
Go to the Rates tab
Select the incorrect rate and click Edit
Check if Set as the default rate for this job is ticked
To correct the default rate:
In the Rates tab, select the correct rate
Click Edit
Tick Set as the default rate for this job
(Optional) Tick Update any un‑exported periods
Save changes
Re‑generate payroll and check the rate
Still Incorrect?
If you’ve checked everything and the rate is still wrong, Please use our Access Digital Assistant to get support and reference the title of this article. Include:
The home the employee works at
The affected employee ID
The shift date and time (if known)
The rate that should be showing
This will help the issue be investigated quickly.