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TA record error showing when generating payroll

The TA Record error occurs when Time & Attendance or absence records are incomplete or unconfirmed for a payroll period.

Written by Katie Airey

TA Record error can appear for a few different reasons. If you see it, check the following:

  • All T&A confirmations are cleared for the week, including shifts at other sites.

  • Sickness, parental leave, other absences, and holiday records have been reviewed.

  • Any loaned staff have been confirmed by the home they worked at.

If the issue continues:

  1. Please use our Access Digital Assistant to get support.

  2. Reference the title of this article.

  3. Include:

    • The home affected

    • The payroll period

    • The error message shown

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