Check Your Sage Tier Settings
If you’re experiencing issues with Sage Tier, check the following:
Version match: Make sure the Sage Payroll version matches the version selected in Sage Tier.
Processing settings: Check options like Process Employees are set correctly (for example, set to No if required).
Webservice value: This must be set to 5. The default is often 3, so update this in Preferences.
Terminal server use: If Sage is hosted on a terminal server, Sage Tier must also be run directly on that server so it can access the correct file paths.
If the issue continues, please use our Access Digital Assistant to get support and reference this article. Include:
The home(s) you are processing
The payroll period(s) affected
The exact error message shown in Sage Tier
Shared Website Issue
If multiple payroll companies use Sage Tier on the same website, Sage Tier may try to process files it shouldn’t. This can cause connection errors.
If this happens, contact Support for help.
Working from Home or Using a VPN
If Sage stops working while you are remote, it may be a network issue.
Check with your IT team to make sure you have full access to your work drive when using a VPN or working from home.
Firewall Updates
If your IT team updates the firewall, ensure they add the required rules so Sage can connect and run correctly.