CareBlox only works in Internet Explorer or Microsoft Edge using Internet Explorer (IE) mode.
Using Internet Explorer
Most Windows 10 PCs already have Internet Explorer installed.
To open it:
Click the Windows Start button
Type Internet Explorer
Open the application
Go to your CareBlox web address and sign in
If you cannot find Internet Explorer, contact your IT team.
Using Microsoft Edge (Internet Explorer Mode)
You can access CareBlox in Internet Explorer mode through Microsoft Edge.
Set up Internet Explorer mode:
Open Microsoft Edge
Click the three dots (top right) → Settings
Select Default browser
Set:
Let Internet Explorer open sites in Microsoft Edge → Incompatible sites only
Allow sites to be reloaded in Internet Explorer mode → Allow
Restart Edge
Open CareBlox in Internet Explorer mode:
Go to your CareBlox login page
Click the three dots
Select Reload in Internet Explorer mode
Pin this option to the toolbar for easy access
Click the IE mode button each time you log in
This ensures CareBlox opens in the correct mode every time.