If your current payroll period is still showing a previous week, please first check that the payroll has been fully confirmed.
Check the payroll status
Log in to the Payroll module in CareBlox
Click Payroll from the main menu
Check each menu option below:
Approve Payroll
If the old period is still showing, please create a support ticket
Export Payroll
If the old period is still showing, please create a support ticket
Confirm Payroll
Confirm the payroll
Enter Payroll
Check that the new payroll week has opened
Still having issues?
If you are still experiencing problems, or you can see an open period in the Approve Payroll screen, Please use our Access Digital Assistant to get support.
When submitting your ticket, quote this article and include the following information:
The home affected
The payroll period currently showing as open
The payroll period dates that should be showing