Roster & T&A (Scheduling, Shifts, Confirmations)
For shift setup, roster issues, and time & attendance confirmations.
By Katie1 author15 articles
Set up roster shift periodsGuide to set up roster shift periods.
Remove shifts from the rosterGuide to remove shifts from roster.
Add new shifts to a departmentAdding new shifts to a department.
Duplicate shifts showingGuide for when duplicate shifts showing.
Unable to Edit a Shift on the Rosterhow to fix employee record formatting issues
Employee Not Showing When Adding a ShiftHow to check and update roster unit restrictions when an employee does not appear as an option when adding shifts.
Weekly hours report showing doubled hoursHow to fix doubled hours appearing on payroll reports by re‑generating payroll data and checking the report again.
Why reports don’t matchWhy payroll reports may not match, covering payroll cut‑off times, overnight shifts, unclosed shifts, and payroll generation issues, with clear steps to identify and resolve discrepancies.
Roster Drop‑Down Not Workinghow to fix roster drop‑down issues caused by incorrect user profile permissions and what to do if you cannot access your profile to update them.
Removing Shifts from a Roster TemplateHow to delete shifts from an existing roster template and save the changes by overwriting the template.
Accidentally applied a roster template twiceExplains what to do if a roster template is applied by mistake, including how to clear a future week or safely remove duplicate shifts from current or past weeks.
How to create/edit a roster templateGuide to create and edit a roster template.
T&A Confirmations Not ClearingExplains what to do if T&A confirmations do not clear after clicking Update.
Clear T&A confirmationsLearn how to review and clear Time & Attendance confirmations, including how to confirm a shift with zero hours.
Unexpected or missing T&A confirmationsUnderstand why Time & Attendance confirmations may appear for unexpected reason codes or why expected confirmations may be missing, and learn what to do next.