This can happen when a report is showing old and new payroll data together. Re‑generating the payroll usually fixes the issue.
How to re‑generate payroll:
Open CareBlox and go to the Payroll module.
Click the Payroll tab.
Select Enter Payroll.
Click Generate Payroll.
Click Save to refresh and store the data.
Go to Reports.
Select Payroll Period.
Complete the required fields and click Next.
Check that the hours now appear correctly.
Still Showing Doubled Hours?
If the weekly hours report still shows duplicated values, please use our Access Digital Assistant to get support, and reference the title of this article. Include:
The Home affected
The week the report is being run for
This will help us investigate the issue more quickly.