Time & Attendance (T&A) confirmations are used to help you review and verify staff hours before they are paid. Occasionally, you may see confirmations you don’t expect, or you may believe confirmations should have been generated but were not.
When this issue can happen
You may need to investigate if:
T&A confirmations are appearing for reason codes you do not expect
T&A confirmations should have been generated but were not
These situations are often linked to how a shift was created or closed, or how your home’s Time & Attendance rules are configured.
Important system behaviour
⚠️Important: T&A confirmations are always generated for:
TEMP shifts created via the terminal
Shifts that are auto‑closed by the system
This applies regardless of which early or late reason codes are used. This behaviour is expected and cannot be changed.
What to do next
If confirmations still look incorrect or appear to be missing, please use our Access Digital Assistant to get support and reference the title of this article.
When submitting your case, include the following information:
The Home the confirmations relate to
The reason codes being generated incorrectly (if applicable)
The employee(s) the confirmations are for
The shift dates and times involved
Providing these details helps us determine whether the behaviour is expected or if further investigation is required.
📌Note: If your confirmations are correct and you simply need to review or clear them, see Clear T&A confirmations.