If reports are not loading correctly or data appears outdated, this may be caused by your browser using stored (cached) data instead of loading the latest information. Clearing your browser cache usually resolves this issue.
Clear your browser cache
Google Chrome
Open Google Chrome.
Click the three dots (⋯) in the top‑right corner.
Select More tools → Clear browsing data.
Choose a Time range (select All time to clear everything).
Tick:
Cookies and other site data
Cached images and files
Click Clear data.
Microsoft Edge
Click the Settings and more (⋯) menu.
Select Settings.
Click Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Select a Time range.
Choose the data to clear (e.g. cookies, cache).
Click Clear now.
What to expect
After clearing your cache:
The browser will load fresh data from the system
Reports should display correctly
Still having issues?
If the issue continues, please use our Access Digital Assistant to get support and include:
The Home you are running the report for
The report name
A description of the issue you are experiencing
This will help us investigate more quickly.