If you’re unable to print invoices or historical invoices, this is usually related to browser cache issues or incorrect report server login details. This article walks you through the most common fixes.
Clear your browser cache (Internet Explorer)
If invoices are not opening or printing, clearing your browser cache often resolves the issue.
How to clear the cache:
Open Internet Explorer.
Click the Tools (⚙️) icon in the top‑right corner.
Select Internet Options.
Under Browsing history, click Delete.
Update the options as follows:
Untick Preserve Favourites website data
Tick Temporary Internet files and website files
Tick Cookies and website data
Tick History
Tick Download History
Untick Form data
Untick Passwords
Tick Tracking Protection, ActiveX Filtering and Do Not Track
Click Delete, then click OK.
Close Internet Explorer, reopen it, and try printing the invoice again.
Check your report server login details
⚠️Important: The report server uses a different username and password from your main CareBlox login.
The report server uses a different username and password from your main CareBlox login.
Make sure you’re entering the correct report server credentials when prompted. If you’re unsure what these details are, follow the relevant guide for locating your report server login information.
Still having issues?
If you’ve cleared your cache and confirmed your login details but still can’t print invoices, please use our Access Digital Assistant to get support.