When running or updating a billing calendar, the system may time out if it needs to process a large amount of data. This article explains what to try first and how to report the issue if it continues.
Why this happens
If the billing calendar contains a high volume of entries, pulling the data can take longer than expected and may time out before completing.
What to try first
Before creating a ticket, please try the following:
Run the billing calendar again at a different time, such as outside peak usage hours
Allow the process time to complete and avoid refreshing the page while it is loading
In many cases, the calendar will load successfully on a retry.
Still not working?
If the billing calendar continues to fail, please use our Access Digital Assistant to get support and reference the title of this article. Include the following information so we can investigate:
The Home the billing calendar is for
The name of the billing calendar
The date and details of the entry that is failing
Providing this detail helps us identify and resolve the issue more quickly.