If you generate an invoice or credit note and the fees or amounts do not look correct, this will need to be reviewed by the support team. This article explains how to report the issue and what information to include.
What to do if amounts are incorrect
If you notice incorrect fees or totals, please use our Access Digital Assistant to get support and reference the title of this article.
Include the following information:
The supplier name
The invoice or Purchase Order (PO) number
The location the order was raised against
The date and time the order was created
Providing these details will help us investigate and resolve the issue more quickly.