If an invoice or credit note shows incorrect fees or totals, this will need to be reviewed by the support team. This article explains how to report the issue and what information to include.
What to do if amounts are incorrect
If you notice incorrect amounts, please use our Access Digital Assistant to get support and reference the title of this article.
Include the following details:
The Home name
The Client name
The Invoice number
The expected fee totals and how they differ from what is showing
Providing these details will help us investigate and resolve the issue more quickly