Creating an Absence Record
Log in to CareBlox and open the Payroll module.
Click Attendance.
Select the absence type (e.g. Sickness, Holiday).
In the top-left of the calendar, click Add.
Find the employee, select them, and click Select.
Check the Employee ID and Employee Name are correct.
Select the Role the absence applies to.
Enter the Start Date and Expected End Date.
If the absence is in the past, also enter the End Date.
Select the Reason/Type.
If required, choose whether to include or exclude the absence from the Bradford Factor.
Add any notes in the Comments field.
In the Shifts Missed section, click the + (plus) icon.
Adding Missed Shifts
Select the Week Start.
Confirm the Role (this is usually filled in automatically).
Select the Rate.
Tick the days where shifts were missed.
Select the Shift being missed (start and end times will auto-fill).
Adjust start and end times if needed.
Check the Selected Hours are correct.
Click Save.
To add more weeks, select the next week and repeat the steps.
Once everything has been added, click Update to save the absence record.
Sick Pay Not Pulling Through
When adding sickness, make sure you use the Sickness Roster.
If sickness is added to the normal roster, it will not work because the shift was not clocked in or out.
Adding Past Absences
You can add past absences using the same steps.
For holidays, the hours will still be deducted from the employee’s entitlement.
Adding a past absence will not update confirmed payroll.
If payment is needed, this must be added as a manual adjustment in the current payroll.
Troubleshooting
“Hours Taken is greater than Hours Available”
The employee does not have enough holiday entitlement left.
Check the Role in the employee record.
Check the Holiday Analysis Report for remaining hours.
You may need to reduce the holiday dates or increase the employee’s entitlement.