Error When Reviewing an Absence Record
This error happens when you try to review an absence, but the missed shifts for the current payroll period haven’t been added.
Example
A holiday runs from 1st–9th.
Missed shifts are only entered for 1st–6th.
You are now processing payroll for the week that includes the 8th and 9th.
Because there are no missed shifts entered for those dates, the record cannot be reviewed.
You must add the missing shifts before the absence can be marked as Reviewed.
What to Check
✅ The date range is correct
The end date should be the last day of leave, not the first day back at work.
✅ There are enough missed shifts to cover the full absence period.
✅ Missed shifts are entered for each week within the date range.
✅ If the employee has multiple roles, make sure the absence is linked to the correct role with holiday entitlement.
Still Having Issues?
Please use our Access Digital Assistant to get support and reference the title of this article. Please include:
The Home
Employee name
Absence dates
Absence type
This will help us investigate the issue more quickly.