If an employee’s holiday entitlement doesn’t look right, there are two main areas to check.
Maximum Entitlement
Holiday entitlement is based on the total entitlement across all roles.
Example:
If an employee has:
Role 1: 40 hours
Role 2: 40 hours
Their total holiday entitlement will be 80 hours.
How to check entitlement:
Log in to CareBlox and open the Payroll module.
Click Employees.
Double‑click the employee to open their record.
Go to the Roles tab.
Check the Hols column for each role and add the hours together.
If the entitlement is incorrect, it can be updated using the relevant entitlement guide.
Booked and Taken Holiday
You should also check how much holiday has already been booked or taken.
How to check:
Open the Payroll module.
Click Reports.
Under Time and Attendance, select Holiday Analysis.
Choose Current Year from the Year to View dropdown.
Select the employee.
Click Next.
This report shows all holiday that has been booked and taken.
Still Not Matching?
If you’ve checked both entitlement and booked holidays and believe there is still an issue, please use our Access Digital Assistant to get support. Reference the title of this article and include:
The Home affected
Employee name
Employee ID
Expected holiday entitlement
Holiday entitlement showing in the system
This will help us investigate more quickly.