If an employee’s absence is not showing on the Bradford Factor Summary report, it is usually because the absence record is incomplete or not set to be included. This article explains what to check and how to correct it.
Why absences may not appear
For an absence to show on the report, both of the following must be true:
The absence has an End Date (it is completed)
The absence is set to Include for the Bradford Factor
Check the absence record
Log in to CareBlox and open the Payroll module.
Click Attendance.
Select the absence type (e.g. Sickness).
Use the Month and Year filters to find the absence.
Click the employee’s name to open the record.
Check:
The End Date is completed
The Bradford Factor option is set to Include
Click Update if you make any changes.
Check for role changes
If the employee has changed roles in the last 12 months, their absences may not be calculated correctly.
How to update the role on an absence:
Go to Payroll > Attendance.
Open the relevant absence record.
Update the Role using the dropdown.
Click Update to save.
📌Note: All absences must be assigned to the correct role for the Bradford Factor to be calculated accurately.
Still having issues?
If the absence still does not appear on the report, further investigation may be needed. Please use our Access Digital Assistant to get support with details of the employee and dates involved.