Missing Pay Rates in Payroll
You may see missing rate messages when entering payroll, or notice that rates are not available when adding manual adjustments. This usually means the rate needs to be added to the employee’s role.
How to Add a Pay Rate to an Employee
Log in to the CareBlox Payroll module
Click Employees
Find and open the employee record
Go to the Rates tab
Select the correct Role from the drop‑down
Click Add
Choose the rate from the Type drop‑down
Enter the rate value
Click Save
📌Note: Newly added rates may appear in red. This means the rate is awaiting approval (usually from Head Office) before it can be used in payroll.
New or Missing Pay Rates
If the rate you need does not appear in the drop‑down list, or you require a brand‑new rate, please use our Access Digital Assistant to get support and reference the title of this article. Include:
The rate name
The department the rate should be linked to
Once added and approved, the rate will be available for payroll use.