Holiday Booked for Future Years
CareBlox only manages holiday bookings for this year and next year.
If an employee books holiday for a year beyond next year, the hours will still be deducted from next year’s entitlement.
To avoid this, do not enter holidays for years after next year until the holiday year has been reset.
Holiday Entitlement Incorrect on the Role
Another common cause is the holiday being booked against a role with the wrong entitlement.
How to check role entitlement:
Open CareBlox and go to the Payroll module.
Click Employees.
Find and double‑click the employee.
Go to the Roles tab.
Check the Hols column on the right‑hand side.
If the employee has multiple roles, make sure the holiday is being booked against the correct role with the correct entitlement.
Still Having Issues?
If you’ve checked the above and the issue remains, please use our Access Digital Assistant to get support and reference the title of this article. Include:
The Home
Employee name
Employee ID
Holiday dates being booked
Any error messages shown
This will help us investigate more quickly.