If staff are marked as not arrived, but you know they have, please check the following:
Check the staff have clocked in
You can confirm this using the terminal:
Swipe the master fob on the terminal.
Tap Who’s On.
Check if the staff member is listed.
Check the terminal’s internet connection
If the staff member has clocked in but is still not showing, the terminal may have lost its internet connection. The terminal will need to be reconnected before the information can update.
Legacy terminals: staff fob in along the bottom of the screen
Current terminals: staff fob in on the right‑hand side of the screen
Use the relevant Wi‑Fi connection guide for your terminal type:
Connecting legacy terminals to Wi‑Fi
Connecting current terminals to Wi‑Fi
Still having issues?
If the staff member is shown as clocked in or the problem continues, please use our Access Digital Assistant to get support. and reference the title of this article.
Include the following details:
The home affected
The staff members affected