Rate enhancement rules are set using a combination of home, role, and contract.
For example, a bank holiday rate may apply to a Care Assistant but not to a Manager. This allows enhancement rates to vary depending on an employee’s role and contract.
If you need any rate enhancement rules checked, please use our Access Digital Assistant to get support and reference the title of this article.
Include:
The home to be checked
The role to be checked
The employee’s contract
The rate enhancement you want reviewed